Crew Employment and Payroll Officer

Guernsey

The main aim of the role is to support Yacht Owners, Managers and Captains with the provision of crew employment and payroll services using a bespoke IT platform and delivered to crew via our CrewMate App. Moreover, when the Crew Supervisor is out of the office, the Crew Officer will take on management duties and responsibilities in their absence.

Rules for the Charter of Yachts Over 24 Metres under the Malta Flag

To cover the team Supervisor when they are out of the office for holiday and/ or business trips.
Preparing, reviewing and managing crew payroll and its reporting, using payroll software;
Reviewing crew payroll prepared by Junior Administrators, Administrators and Senior
Administrators when necessary;
Reviewing and calculating crew bonuses, allowances and deductions;
Reviewing the payments input into the banking system by Junior Administrators,
Administrators and Senior Administrators;
Providing first or second approval for payments in banking platforms;
Distributing payslips directly to the crew;
Handling payroll administrative and transactional related questions;
Managing Malta Social Insurance registration and payment of Social Insurance contributions;
Carrying out other department related tasks when required by management;
Providing mentorship to Junior Administrators and Administrators;
Provide 360-feedback to Supervisors regarding the performance of Junior Administrators, Administrators and/ or Senior Administrators;
Overall responsibility for the day-to-day payroll and HR administration of a portfolio of clients;
Liaising with clients, employees and external bodies such as international authorities, banks and pension providers;
Written correspondence with clients, employees and external bodies;
Answer weekend telephone in line with the rota. This will be the allocated weekend as per the rota and any evening calls until passed over to the next Assistant Supervisor / Supervisor the following Friday;
Management of payroll data, production of payroll reports and invoicing;
Management of client bank accounts and payments in line with the statutory and contractual deadlines;
Adhere to high customer service standards and follow bespoke service level agreements;
Preparation of employment contracts and terminations;
Preparation of addendums and letters when needed;
Ensuring that MLC qualifications are up to date;
Reconciling of crew payroll accounts and report back on the status of the reconciliations to the Crew Accounting Manager (where required);
Willing to travel to attend boat shows, client meetings and other industry events; and
Any other tasks required by the Supervisor, Assistant Manager or Associate Director within the team.

Essential

Strong organisational skills;
Strong numeracy skills with attention to detail;
Working in a methodical, numerate, accurate and efficient manner whilst meeting deadlines within a pressurised environment;
Excellent communication skills, both verbal and written;
Proactive and able to multitask and work under pressure;
A team player who can work independently; and
Good Customer service and client facing skills.

Desirable

Experience as a Senior Payroll Administrator or in similar position;
Excellent command of English language;
Very good computer skills (Outlook, Excel, Word);
Knowledge of Crew Management Software will be considered an advantage;
Experience of dealing with difficult Clients;
Theoretical and practical knowledge of the international and national seafarer certification regulations;
Professional management of client relationships; and
Commercial Awareness

Interested in this role?

Apply online